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Equifax: 1-80 Equifax Information Services LLC, P.O.Box 105281, Atlanta, GA 30348-5281.Īdditionally, you can call the toll-free fraud number of any one of the three nationwide credit bureaus and place an initial or extended fraud alert on your credit report.

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To obtain free credit reports, simply visit call 1-87, or complete the Annual Credit Report Request Form, which can be found here, and mail it to: Annual Credit Report Request Service, P.O.

Notify the credit bureaus if any information is incorrect in order to have it corrected or deleted.

Verify the accuracy of your Social Security number, address(es), complete name and employer(s).

Once you receive your reports, review them for suspicious activity, such as inquiries from companies you did not contact, accounts you did not open, and debts on your accounts that you did not authorize.

We have notified all Canadian customers affected.įor our Canadian credit card customers, please visit our website at You can request a free copy of your credit report once every 12 months from each of the three national credit reporting agencies: Equifax, Experian and TransUnion. We have notified these customers through the mail.įor our Canadian credit card customers, approximately 1 million Social Insurance Numbers were compromised in this incident.

About 80,000 linked bank account numbers of our secured credit card customers.

About 140,000 Social Security numbers of our credit card customers.

The individual also obtained the following data: This information has been shared on Capital One’s website, servicing portal, press release and 8K filing.

Fragments of transaction data from a total of 23 days during 2016, 20.

Customer status data, e.g., credit scores, credit limits, balances, payment history, contact information.

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This information included personal information Capital One routinely collects at the time it receives credit card applications, including names, addresses, zip codes/postal codes, phone numbers, email addresses, dates of birth, and self-reported income.īeyond the credit card application data, the individual obtained portions of credit card customer data, including: The largest category of information accessed was information on consumers and small businesses as of the time they applied for one of our credit card products from 2005 through early 2019. The government has stated they believe the data has been recovered and that there is no evidence the data was used for fraud or shared by this individual. In addition, the outside individual who took the data was captured by the FBI.

Importantly, no credit card account numbers or log-in credentials were compromised and less than one percent of Social Security numbers were compromised. Based on our analysis, this event affected approximately 100 million individuals in the United States and approximately 6 million in Canada.

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